All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Operational

History (Last 7 days)

Global PaymentsDegraded Performance

Incident Status

Degraded Performance


Components

Gateway


Locations

primary




July 24, 2021 6:03AM PDT
[Investigating] Our network monitoring has uncovered that merchants using Global Payment Platform may be experiencing intermittent service disruptions at this time. Our network operations center is investigating this issue and will update this incident with additional information as it becomes available. PLEASE NOTE: Our Gateway is fully operational and continues to process transactions normally.

July 24, 2021 8:15AM PDT
[Identified] The service issue affecting Global payments merchants is still ongoing. Only merchants who use Global Payment are affected by this incident. We advise that merchants using Global to please retry a transaction prior to contacting our Customer Support team.

July 24, 2021 10:52AM PDT
[Resolved] The service issue affecting Global merchants has been resolved.
Transaction Processing : EPXPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Transaction Processing


Locations

primary




July 23, 2021 11:03AM PDT
[Investigating] We are aware of an issue impacting transaction processing related to EPX. Only EPX merchants are affected. The cause is being investigated and will be resolved as quickly as possible.

July 23, 2021 11:21AM PDT
[Monitoring] EPX Transaction processing has returned to normal. Monitoring for further issues.

July 23, 2021 11:55AM PDT
[Resolved] No further issues have been observed.
Transaction ProcessingDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary




July 22, 2021 2:48PM PDT
[Investigating] Performance is degraded for merchants processing through TSYS. PLEASE NOTE: Our Gateway is fully operational and continues to process transactions normally. Only merchants who use TSYS are affected by this incident.

July 22, 2021 3:52PM PDT
[Resolved] The issue has been resolved.
SandboxDegraded Performance

Incident Status

Degraded Performance


Components

Sandbox


Locations

01-uswest




July 21, 2021 9:31AM PDT
[Investigating] We are currently observing issues with our Sandbox service and are looking in to the issue.

July 21, 2021 9:39AM PDT
[Resolved] Service is fully operational.