All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

History (Last 7 days)

Merchants processing on Heartland Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Transaction Processing


Locations

primary




March 19, 2019 6:24AM PDT
[Investigating] Our network monitoring has uncovered that merchants using Heartland may be experiencing intermittent service disruptions at this time. Our network operations center is investigating this issue and will update this incident with additional information as it becomes available. Our Gateway is fully operational and continues to process transactions normally.

March 19, 2019 6:29AM PDT
[Identified] Heartland is aware of the issue and is implementing a fix at this time. We will update this incident with additional information as it becomes available.

March 19, 2019 6:31AM PDT
[Monitoring] Transaction processing has resumed to normal for merchants processing on Heartland. We will continue monitoring the platform for any further errors or interruptions.

March 19, 2019 7:05AM PDT
[Resolved] No further transaction processing errors observed on the Heartland platform.