All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

History (Last 7 days)

Incident Status

Operational


Components

Gateway, Transaction Processing, Reporting, Payment Engine (Point of Sale Middleware), Sandbox


Locations

primary, 01-uswest, 02-useast, 03-uswest, 04-uswest




February 14, 2018 1:59PM PST
[Identified] We are currently having issues with our customer support phone lines.   If you are experiencing any issues reaching us, please submit a ticket at tickets.usaepay.com.

February 14, 2018 2:07PM PST
[Identified] Our primary phone circuits are currently down and we are operating off of backup. Calls should be going through correctly now but if you are experiencing any difficult reaching us by phone please email support@usaepay.com or open a ticket at https://tickets.usaepay.com/ This issue has no impact on processing or any other merchant features.

February 15, 2018 12:17PM PST
[Resolved] Telco has completed repairs and we are back on our primary phone lines.