All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

History (Last 7 days)

Phone system issueService Disruption

Incident Status

Service Disruption


Components

Support


Locations

Phone Support




May 25, 2020 4:15PM PDT
[Investigating] We are experiencing an issue affecting our customer support phone queue. This is not affecting our ability to process transactions. We are investigating the symptoms. You may also email support@usaepay.com or open a ticket at https://tickets.usaepay.com. We apologize for any inconvenience and hope to have this issue resolved shortly. We will post updates when we have further information

May 25, 2020 6:20PM PDT
[Resolved] No further issues have been detected. Service is fully operational
Phone System IssueDegraded Performance

Incident Status

Degraded Performance


Components

Support


Locations

Phone Support




May 22, 2020 4:33PM PDT
[Identified] We are experiencing an issue affecting our customer support phone queue. This is not affecting our ability to process transactions. We are investigating the symptoms. You may also email support@usaepay.com or open a ticket at https://tickets.usaepay.com. We apologize for any inconvenience and hope to have this issue resolved shortly. We will post updates when we have further information

May 22, 2020 6:08PM PDT
[Resolved] No further issues have been detected. Service is fully operational
Payment EngineService Disruption

Incident Status

Service Disruption


Components

Transaction Processing


Locations

primary




May 22, 2020 2:06PM PDT
[Investigating] We are currently investigating an issue with the rest api service for the payment engine. This affects merchants using cloud based retail terminals.

May 22, 2020 2:10PM PDT
[Identified] The issue has been identified and we are working on restoring service.

May 22, 2020 2:27PM PDT
[Monitoring] Service has been restored and we are monitoring for further issues.

May 22, 2020 4:16PM PDT
[Resolved] No further issues encountered. Issue has been resovled.