All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Operational

History (Last 7 days)

Transaction Processing DelayDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary




February 7, 2025 8:27AM PST
[Investigating] We are monitoring an issue that is impacting processing performance. As a result, some transactions may take longer to process or will need to be retried. We thank you for your patience.

February 7, 2025 10:20AM PST
[Identified] We have identified an issue with one of our upstream providers which has since been resolved. We will continue to work with them and monitor the situation. Our gateway remains operational at this time. Please retry your transactions again should you receive any errors.

February 7, 2025 11:24AM PST
[Resolved] No further issues detected.
Transaction ProcessingDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary




February 6, 2025 12:41PM PST
[Investigating] We are currently aware of an issue impacting transaction processing. Merchants may see the error message, 'Error in processor module. Please contact support.' Our team is actively investigating the root cause and working to resolve the situation as quickly as possible.

February 6, 2025 1:39PM PST
[Identified] We have identified the root cause of the errors, deployed a fix, and processing is now back to normal. We are closely monitoring for any further issues.

February 6, 2025 2:11PM PST
[Monitoring] There have been no further errors observed since our last update. We will continue to monitor to ensure stability.

February 6, 2025 2:22PM PST
[Resolved] Issue has been resolved

February 6, 2025 2:23PM PST
[Resolved] Issue has been resolved and the gateway is fully operational.

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary




February 4, 2025 1:30PM PST
[Investigating] We are currently aware of an issue impacting transaction processing for merchants processing on the TSYS platform. Our team is actively investigating the root cause and is working to resolve the situation as quickly as possible.

February 4, 2025 1:54PM PST
[Identified] An issue has been identified, merchants may see the error "Invalid transaction" when processing. Please re-try transactions. We will continue to monitor for further errors.

February 4, 2025 2:10PM PST
[Monitoring] Merchant processing has been stable. We will continue to monitor the platform for further errors.

February 4, 2025 2:28PM PST
[Resolved] We have not observed any additional errors since our previous update.