One of our telco carriers in the 04-west datacenter will be performing equipment upgrades. As a precaution we will be shifting traffic during the maintenance window to alternate carriers and datacenters. This only affects the www-04.usaepay.com URL and no changes will be made to any of the primary URLs (www.usaepay.com, secure.usaepay.com).
July 30, 2020 2:30PM - July 31, 2020 9:00AM PDT
July 30, 2020 2:30PM PDT
[Update] Traffic for www-04.usaepay.com has been shifted to an alternate datacenter in preparation for a change in routing priority.
July 31, 2020 9:00AM PDT
[Update] All operations have been returned to normal. Maintenance is complete.
[Investigating] We are currently investigating an issue with the rest api service for the payment engine. This affects merchants using cloud based retail terminals.
July 30, 2020 4:44PM PDT
[Monitoring] Service has been restored and we are monitoring for further issues.
July 30, 2020 5:15PM PDT
[Resolved] An upstream network disruption caused a large number of payment terminals to reconnect at once, leading to a major degredation of performance on our Payment Engine platform. All services have now been normalized and no further issues are anticipated. We appologize for the disruption and are reviewing this incident for steps we can take to prevent it from occuring again in the future.