Planned Maintenance In Progress
Datacenter MovePlanned Maintenance

Description

We will be decommissioning the secondary 01-uswest datacenter and transfering service to a new datacenter. During this move the sandbox environment will be unavailable for 24-48 hours starting at 6pm on Friday 9/18. We apologize for the inconvenience and all efforts will be made to minimize the downtime. All other services including the production url www-01.usaepay.com will be available during the transition. We will be retaining the IP address space and no client firewall changes should be necessary. Please contact integration support for further information.

Components

Sandbox

Locations

01-uswest

Schedule

September 18, 2020 5:00PM - September 20, 2020 6:00PM PDT



September 18, 2020 5:14PM PDT
[Update] We are starting maintenance . Traffic for www-01.usaepay.com has been redirect to an alternate datacenter.

September 18, 2020 6:28PM PDT
[Update] sandbox.usaepay.com is offline and will remain unavailable for the next 24-48 hours.

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Planned Maintenance

Support




Operational

History (Last 7 days)

Connectivity issue: www-01.usaepay.comPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Gateway


Locations

01-uswest




September 18, 2020 6:50PM PDT
[Investigating] We are investigating an issue impacting our www-01.usaepay.com url. Traffic has been automatically routed to alternate locations but if users are still having trouble accessing the gateway, they should either use the alternate gateway address: https://www-02.usaepay.com or https://www-03.usaepay.com. We are working to resolve the issue quickly.

September 18, 2020 7:01PM PDT
[Resolved] The issue has been resolved, and www-01.usaepay.com is now fully operational.
Network Upgrades (01-west)Planned Maintenance

Description

We will be performing work in our 01-west datacenter that may cause brief periods of network disruption. As a precaution the www-01.usaepay.com URL will be re-directed to an alternate datacenter. No other production URLs or services will be affected.


Components

Gateway


Locations

01-uswest


Schedule

September 17, 2020 9:00PM - September 17, 2020 11:00PM PDT



September 17, 2020 9:00PM PDT
[Update] Maintenance in our 01-west datacenter has started. Traffic for the www-01.usaepay.com URL has been redirected.

September 17, 2020 11:00PM PDT
[Update] Maintenance in our 01-west datacenter has concluded. Traffic for the www-01.usaepay.com URLhas been restored to the original datacenter.