All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Operational

History (Last 7 days)

Transaction Processing DelayDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary



July 15, 2024 12:08PM PDT
[Investigating] We have been observing an ongoing issue in regards to high load. As a result, some transactions may take longer to process or will need to be retried. Our engineers have been investigating the issue. Our gateway remains operational. We thank you for your patience.

July 16, 2024 12:00AM PDT
[Monitoring] As our engineers mitigate the issue. We will continue monitoring the high load. Please re-try transactions. Thank you for your patience.

July 17, 2024 10:32AM PDT
[Identified] Our engineers are working on a fix to resolve the issue. Merchants experiencing errors should retry their transaction. We thank you for your patience.

July 18, 2024 1:43PM PDT
[Monitoring] We appreciate your patience while our engineers continue to look into resolving this delay. If any transactions are affected, please attempt to retry.

July 22, 2024 7:12PM PDT
[Monitoring] We appreciate your patience while our engineers continue to look into resolving this delay. If any transactions are affected, please attempt to retry.

July 23, 2024 1:12PM PDT
[Monitoring] We are continuing to monitor for any further errors. If any transactions are affected, please attempt to retry.

July 25, 2024 8:00AM PDT
[Resolved] All services are operating normally.
Heartland transaction errorsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Transaction Processing


Locations

primary



July 24, 2024 1:29AM PDT
[Investigating] Heartland has been experiencing errors since 3am EST. They are aware of this problem, are in search of the cause and have advised that is affecting all NWS accounts at this time.

July 24, 2024 6:20AM PDT
[Identified] Heartland is aware of the issue and have NO ETA as of yet. Their engineers are currently working to resolve the issue.

July 24, 2024 7:55AM PDT
[Monitoring] Merchant processing has been stable. No observed errors from Heartland. Will continue to monitor the platform for further errors.

July 24, 2024 9:03AM PDT
[Resolved] Heartland has confirmed that they have resolved the issue. We have not observed any additional errors since our previous update. There were issues processing transactions with Heartland between 12:01 AM - 6:46 AM PST.
FDMS Processing IssuesOperational

Incident Status

Operational


Components

Transaction Processing


Locations

primary



July 23, 2024 9:46PM PDT
[Monitoring] We are observing errors with platform FDMS. Merchants processing may see (Could not connect to processor). Please re-try transactions. We will continue to monitor for further errors.

July 23, 2024 9:53PM PDT
[Resolved] We are no longer seeing issues with platform FDMS.
Network issues in our DatacentersPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Gateway


Locations

01-uswest



July 23, 2024 1:40PM PDT
[Investigating] We're investigating network issues affecting one of our datacenters. Merchants experiencing issues should switch one of our other URLs such as www-03.usaepay.com.

July 23, 2024 1:49PM PDT
[Identified] A networking issue has been identified and a fix is being worked on. Service will be restored shortly.

July 23, 2024 2:13PM PDT
[Resolved] Issue resolved and no further errors observed.