All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Operational

History (Last 7 days)

Transaction Processing and Reporting DelayDegraded Performance

Incident Status

Degraded Performance


Components

Reporting


Locations

primary



October 27, 2025 8:16AM PDT
[Investigating] We are investigating an issue.

October 27, 2025 8:22AM PDT
[Identified] Our site reliability team have identified the issue. Merchant may have seen an error"unable to process transaction". Please retry any transactions.

October 27, 2025 9:11AM PDT
[Monitoring] We are currently monitoring for any further errors.

October 27, 2025 10:10AM PDT
[Monitoring] We are seeing some reporting delays. Please check back as this recovers.

October 27, 2025 3:52PM PDT
[Monitoring] We are still seeing some reporting delays. Please bare with us while we resolve this. Thank you for your patience.

October 28, 2025 1:23PM PDT
[Monitoring] We are still seeing merchants reports delayed. Merchants may use alternate reports. We appreciate your patience as this recovers.

October 29, 2025 6:45AM PDT
[Investigating] Our engineers are actively investigating an issue regarding reports failing to load.

October 29, 2025 7:35AM PDT
[Investigating] Our engineers are still investigating the issue. Reporting is the main service being impacted. Processing should remain unaffected, however, transactions may be delayed in appearing in the batches.

October 29, 2025 7:40AM PDT
[Monitoring] Our engineers have identified the issue and promptly applied a fix. We will be monitoring for further disruptions. We thank you for your patience.

October 29, 2025 10:03AM PDT
[Resolved] We have observed no further errors.
Investigating processing issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Gateway, Transaction Processing


Locations

primary



October 26, 2025 12:42PM PDT
[Investigating] The team is investigating issues with processing affecting some merchants.

October 26, 2025 12:46PM PDT
[Identified] Identified issue

October 26, 2025 12:56PM PDT
[Identified] Transaction processing issue has been resolved. Reporting issues are now being worked on.

October 26, 2025 1:08PM PDT
[Investigating] Investigating reporting and processing issues

October 26, 2025 1:36PM PDT
[Investigating] Processing is back up and running while engineering remains engaged on fixing reporting issues.

October 26, 2025 2:21PM PDT
[Monitoring] Engineering continues to see healthy processing. At this time we are awaiting database replication to fully catch up after the outage, which will cause temporary delays in reporting and batch closure. Engineering remains engaged and monitoring replication to ensure it completes without further issue.

October 26, 2025 2:42PM PDT
[Monitoring] Engineering is continuing to see healthy processing and reporting delays are now caught up. Temporary delays are still expected for batch settlement during this time. Our engineering team is actively monitoring the replication process to ensure it completes smoothly without any further issues and are expecting batches to close before end of day.

October 26, 2025 9:22PM PDT
[Resolved] Issue has been resolved