All Systems Operational

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Operational

History (Last 7 days)

Merchants Unable to Process Transactions via VtermPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Transaction Processing


Locations

primary



December 3, 2025 7:24AM PST
INVESTIGATING

We are investigating an issue regarding merchants being unable to process transactions through the virtual terminal. Merchants may see an error message such as, “An internal error occurred (140)”.

December 3, 2025 8:35AM PST
IDENTIFIED

Our engineers have identified the issue and are working on a fix. We thank you for your patience.

December 3, 2025 9:47AM PST
MONITORING

Service has been restored and we are actively monitoring for any further issues.

December 3, 2025 10:40AM PST
RESOLVED

We have observed no further errors.
Rest API RequestsDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary



December 2, 2025 3:14PM PST
INVESTIGATING

We are currently investigating issues with the Rest API requests.

December 2, 2025 3:28PM PST
IDENTIFIED

We have identified the cause and are working promptly on restoring services.

December 2, 2025 3:54PM PST
RESOLVED

We have not observed any additional errors since our previous update.
Vericheck transaction reporting delaysDegraded Performance

Incident Status

Degraded Performance


Components

Reporting


Locations

primary



November 27, 2025 5:00PM PST
MONITORING

There may be a delay with vericheck transactions being updated. No other functions of the gateway are impacted and remain fully operational. We are monitoring closely and will update once the issue has been resolved.

November 27, 2025 8:21PM PST
MONITORING

We are continuing to monitor an issue causing delays in updating Vericheck transactions. All other gateway functions remain fully operational. We will provide further updates as soon as more information becomes available.

November 28, 2025 6:38AM PST
RESOLVED

We have received confirmation that this has now recovered and is back to being operational.