Active Incident
USAePay Developer Portal UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Developer Portal

Locations

02-useast


November 16, 2024 2:30PM PST
[Investigating] We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. Transaction processing and other gateway services are not affected.

November 16, 2024 4:15PM PST
[Identified] Our engineers have identified the cause and are working promptly on restoring services.

November 18, 2024 8:21AM PST
[Identified] Work to restore the developer portal is still on going.

November 19, 2024 7:25AM PST
[Identified] Work to restore the developer portal is still on going.

November 20, 2024 7:21AM PST
[Identified] Work to restore the developer portal is still on going.

Gateway




Operational

Transaction Processing




Operational

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Partial Service Disruption

History (Last 7 days)

FDMS Nashville (Canada) Transaction ProcessingDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary



November 14, 2024 2:35PM PST
[Investigating] We are aware of an issue impacting transaction processing. The cause is being investigated and will be resolved as quickly as possible. Please re-try transactions. We will continue to monitor for further errors.

November 14, 2024 2:39PM PST
[Resolved] The issue has been resolved and are no longer seeing any errors.
Transaction Processing ErrorsDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary



November 14, 2024 2:34PM PST
[Investigating] We are experiencing a disruption to processing on Vericheck (ACH), Heartland and MeS. Merchants experiencing errors should attempt to process their transaction again.

November 14, 2024 2:39PM PST
[Resolved] Service has been restored, all processors are now fully functional.
MeS ProcessingDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary



November 13, 2024 12:05PM PST
[Investigating] We are aware of an issue impacting transaction processing. The cause is being investigated and will be resolved as quickly as possible.

November 13, 2024 3:56PM PST
[Monitoring] We will continue to monitor for any more errors. Please retry any transactions that may have been affected.

November 14, 2024 5:00AM PST
[Monitoring] We have observed timeouts still impacting transaction processing related to MeS Only merchants using MeS are affected at this time. Currently our gateway is fully operational and continues to process transactions normally. We will continue to monitor the platform for further declines. Please retry the transaction before contacting customer support.

November 14, 2024 7:39AM PST
[Identified] MeS confirmed that Mastercard transactions are currently being affected. They are actively working with Mastercard to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.

November 14, 2024 9:11AM PST
[Monitoring] Merchant processing has been stable. No observed errors from MeS. Will continue to monitor the platform for further errors.

November 14, 2024 10:23AM PST
[Resolved] We have not observed any additional errors since our last update.