Active Issue

Gateway




Degraded Performance

Transaction Processing




Degraded Performance

Reporting




Operational

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Operational

History (Last 7 days)

Payment Engine requests from terminal deviceDegraded Performance

Incident Status

Degraded Performance


Components

Gateway, Transaction Processing


Locations

primary



November 5, 2026 4:52PM PST
INVESTIGATING

Payment Engine requests from terminal devices are failing or timing out, so terminal device transactions and device management may not work. Our team has identified a network routing issue and is actively working on a fix.

November 5, 2026 4:54PM PST
RESOLVED

This incident is now resolved.
Scheduled Maintenance Planned Maintenance

Description

We are performing maintenance to improve service performance. Our gateway will remain operational throughout the maintenance window. If you run into any issues, please retry the failed action. Thank you for your patience as we keep improving our services.


Components

Gateway


Locations

primary


Schedule

November 3, 2026 7:00PM - November 3, 2026 11:00PM PST


November 3, 2026 7:00PM PST
UPDATE

Scheduled maintenance is starting.

November 3, 2026 11:00PM PST
UPDATE

Scheduled maintenance is complete.
Gateway Maintenance Planned Maintenance

Description

We are performing maintenance to improve service performance. Our gateway will remain operational throughout the maintenance window. If you run into any issues, please retry the failed action. Thank you for your patience as we keep improving our services.


Components

Gateway


Locations

primary


Schedule

November 2, 2026 7:30PM - November 2, 2026 11:00PM PST


November 2, 2026 7:30PM PST
UPDATE

Scheduled maintenance is starting.

November 2, 2026 11:00PM PST
UPDATE

Scheduled maintenance is complete.
Portal/Reporting Service IssuesDegraded Performance

Incident Status

Degraded Performance


Components

Reporting


Locations

primary



October 26, 2026 7:52AM PDT
IDENTIFIED

We have identified the cause of the issues affecting USAePay Console and Reporting services and are working to resolve the issue. Some customers may continue to experience difficulty accessing or using some console functionality. We will provide further updates as remediation progresses.

October 26, 2026 11:14AM PDT
MONITORING

We have implemented a resolution for the issues affecting USAePay portal services. We are closely monitoring functionality to confirm services remain operational and stable. We are doing extended maintenance across the system today. Maintenance is ongoing, merchants may notice small changes in some areas of the system throughout the day. We’ll post another update as work continues or when this is resolved.

October 27, 2026 8:04AM PDT
MONITORING

We will continue the extended maintenance across the system today. Maintenance is ongoing, merchants may notice small changes in some areas of the system throughout the day. We’ll post another update as work continues or when this is resolved.

October 29, 2026 6:20AM PDT
IDENTIFIED

We have identified some merchants and integrations connecting to www.usaepay.com, usaepay.com or www-01.usaepay.com may be unable to establish a secure connection. Affected merchants may see errors such as “Unable to establish an SSL connection,” “SSL handshake failed,” “gateway unreachable” or GSKit errors. Most traffic is processing normally. Transactions that fail with a connection error never reach the gateway, so they’re not processed and no duplicate charges result. We’ve identified the cause, which is related to an infrastructure update, and are rolling out a fix.

October 29, 2026 8:35AM PDT
MONITORING

A fix has been applied and affected connections are recovering. We will continue monitoring while we continue the gateway maintenance.

October 30, 2026 6:15AM PDT
RESOLVED

This incident is now resolved.
Transaction FailuresDegraded Performance

Incident Status

Degraded Performance


Components

Gateway, Transaction Processing


Locations

01-uswest, 02-useast, 03-uswest, 04-uswest, primary



October 30, 2026 1:47AM PDT
MONITORING

Between 11:03 PM and 1:38 AM PT, a subset of merchants experienced transaction failures due to a network issue following scheduled maintenance. The issue has been resolved. Merchants who saw errors during this window should verify and retry affected transaction.

October 30, 2026 1:51AM PDT
RESOLVED

Resolved
USA e Pay Maintenance Planned Maintenance

Description

We will be performing scheduled maintenance on USA e Pay from 10 PM to 12 AM PST. This work is part of our ongoing effort to improve platform performance, reliability, and security. During this window, some USA e Pay services may be briefly unavailable or degraded. We will post updates here as the maintenance progresses and when it is complete. We apologize for any inconvenience and thank you for your patience.


Components

Gateway


Locations

primary


Schedule

October 29, 2026 10:00PM - October 30, 2026 12:00AM PDT


October 29, 2026 10:18PM PDT
UPDATE

We will be performing scheduled maintenance on USA e Pay from 10 PM to 12 AM PST. This work is part of our ongoing effort to improve platform performance, reliability, and security. During this window, some USA e Pay services may be briefly unavailable or degraded. We will post updates here as the maintenance progresses and when it is complete. We apologize for any inconvenience and thank you for your patience.

October 29, 2026 11:17PM PDT
UPDATE

Maintenance is now concluded, thank you.