Active Incident
Reporting/ Synching DelayDegraded Performance

Incident Status

Degraded Performance

Components

Reporting

Locations

primary


March 25, 2026 12:08PM PDT
INVESTIGATING

We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution.

March 25, 2026 1:39PM PDT
IDENTIFIED

Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution.

Gateway




Operational

Transaction Processing




Operational

Reporting




Degraded Performance

Payment Engine (Point of Sale Middleware)




Operational

Sandbox




Operational

Support




Operational

Developer Portal




Operational

History (Last 7 days)

Transaction ProcessingDegraded Performance

Incident Status

Degraded Performance


Components

Transaction Processing


Locations

primary



March 24, 2026 9:28AM PDT
INVESTIGATING

We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions.

March 24, 2026 10:07AM PDT
IDENTIFIED

Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience.

March 24, 2026 11:13AM PDT
MONITORING

Merchant processing has been stable. We will continue to monitor the platform for further errors.

March 24, 2026 12:06PM PDT
RESOLVED

Resolved